Lost minutes add up to hours over the course of a month, and that means inaccurate invoices, difficulties budgeting effectively, and a significant amount of lost revenue.Ī time tracking software eliminates this issue by making it easier-and faster-to accurately track your time. But manual time tracking isn’t just a hassle-it’s a surefire way to lose track of valuable minutes. Sometimes it fixes the problem, sometimes it doesn't.Many professionals still track time the old-fashioned way, using a pen and a notebook. (Unlikely to be different on the newer versions)Ĥ) Font size is too small for some users and is unchangeable (No changes on newer version)ĥ) Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. (May be fixed on newer version)ģ) Background tables get out of sync more often than we'd like requiring contact with Customer Support to fix (I'm told is fixed on a newer version)Ĥ) Simple changes to reports are now "billable services" so it can get expensive. (May be fixed on newer version)Ģ) Has problems that can't be fixed so we have to come up with some workaround such as comparison reports and then from those results making manual journal entries. The users should drive the direction of the productĬons: I should pre-phrase this by saying that we are on an older version of ProLaw.ġ) Regularly has hiccups where we have to shut it down and reopen it to make it work properly - for simple things like invoice postings. I would recommend that spends some time reaching our to their customers on a more regular basis, particularly their long term customers to get feedback on how the product is working. On the second issue with the interface, we can only hope that is fired up about making significant modernizing improvements to the front-end interface and building out the web and mobile apps to offer as much functionality as possible. We ask that continue to make sure there are always enough technicians and resources for their technicians to make sure the client always gets a speedy resolution when possible and always feels like they are good hands and not forgotten about throughout the lifecycle of a more challenging trouble call. The quality of care and the talent has changed remarkably. Regarding the customer service issue, we have noticed real improvements over the last 6-9 months. The user interface needs to meet the needs of a modern practice like ours. I can appreciate this as a systems guy, however, a lawyer could care less. I say this with the understanding that there have been substantial improvements on the backend over the years. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. They always go out of their way to help achieve customer goals.Ĭons: There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. They share an enthusiasm for the vision and work hard to deliver the best product possible. The Staff at ProLaw is friendly and helpful. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. That is very important for customization and integration. Importantly, ProLaw leverages a modern and accessible technology stack. Are not held hostage by all the problems inherent with software-as-a-service solutions. ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort. ProLaw allows us to have all front office and back office work in one system. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. Pros: Centralized data management is very powerful.
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